A review is a review my friend, whether first time positive or negative. And it is your review, so it'll reflect your opinions and thoughts of your experience with this WG. I personally think it is disgusting for a WG to act in such a manner. Not informing you a booking is going to go ahead is just downright rude. You're running a business, have some professionalism about you.
The lady looks hot, and what she doesn't understand is, if her attitude and communications (as well as services), are acceptable, she could go on to be very successful!!
Sorry about the rant, but it's happen to me a fair few times, and it pisses me off!!!!
Sorry it's happen to you bud. Hope your next punt is a good one!