I am the fluffiest of all fluffies, I had previously seen Adele4u SEVERAL times without booking problems and rarely having to put anything in AW.
However I am not sure how this thread has got to 4 pages?
TLDRAdele could seriously improve on her comms for an agreed booking upon returning or before returning to Blighty, Ben could have followed-up a bit more via phone, but should not be expected to jump through extra hoops after a meeting agreement and is fully entitled to feel mucked around and should not be shouted at
What happened?Ben posts about confusion in comms and confusion about the status of an agreed booking between himself and a service provider. Meet does not go ahead.
- The original e-mail was read but not responded to after THREE days, with the profile stating the service provider was not available or will not return from abroad until after the 11th. This to me personally would suggest Adele was not interested in a booking from this person at the time requested, no harm done, onto the next one...
- Adele responds well after the message was sent and accepts a booking via reply of e-mail, and is shown to have logged in everyday on days before her posted return date on her profile, Ben has no reason to disbelieve the punt would not go ahead as the provider had responded saying it was fine for agreed date and time.
- A further e-mail was sent by Ben and read and deleted after a further THREE days, and an 'official' booking request on AW a day later to show serious intent, now to my mind, for an accepted booking (and personally I take 'accepted' to mean 'as agreed by whatever format between 2 people and not necessarily an AW booking form', the provider would usually (maybe in just my experience?), respond and ensure that all that was requested \ asked was happily agreed to or negotiated, in order to ensure a satisfactory booking and agreement of the conditions of the meet. Ben has the right to feel a bit confused and concerned about the status of his agreed booking due to lack of response for a long time and wonder if he is being mucked around.
- Ben sends some further e-mails to confirm with the service provider that he had submitted an 'official AW booking', and to confirm that their previous agreement still stood. No further response at all from the service provider...
Personally, if that had been the level of response I had had from Adele, I would of assumed the same as Ben and thought I was being mucked around, and taken my wallet elsewhere. EVEN after having seen her several times previously.
Now the lessons we can learn from this, is that:
- Adele4u may have so many e-mails in her absence that she is unable or unwilling to respond in her 'normal' manner, that is, politely and efficiently, and to every e-mail (which I am sure that those that have seen her can say is the 'usual' response level). Put this on-top of her returning from abroad, and she may have been rushed, or tried to be 'efficient' with e-mails, or simply got confused between requests.
- Ben (I'm not 100% sure if a phone call from Ben to Adele been established), could have called to double-check, or indeed, decided that was a hoop he couldn't be bothered to go through considering he had sent respectful follow-up e-mails to his confirmed booking, and a complete lack of response to his follow-ups, had his e-mails deleted, and not seen \ dealt the service provider before. I would consider this perfectly reasonable and would also have moved on.
Additionally, again, if I had not seen Adele before, would feel obligated to leave a
negative review as I would have felt I had been mucked about, and would like to inform my fellow punting brethren of either the poor level of communication and being mucked around, or at the very least the difficulty in getting hold of her at the moment, personally I am grateful for the review as it is, and would also agree it is a
negative.So as per the TL;DR, Adele has much room for improvement in her comms when coming back into the country with a backlog of e-mails, and Ben could have put a bit more effort in and called, but was well within his rights and expectations to expect responses to his follow-up e-mails after a confirmed booking.
RESULTNegative review, Service Provider needs to up their game in communications with customers after coming back from abroad; in-line with their usual impeccable level of communications and general service, I am sure many of us would agree that Adele may well modify her communications accordingly but YMMV. Ben has full-rights to feel mucked around, I would too! Despite the fact I've seen Adele several times without the need for AW booking form at all and just the usual text the day before or even just a few hours before the meet.That being said, I think Adele4u is one of the top girls in London, and you will be doing yourself a disservice by not seeing her at all!
Happy Punting!
