norwichcouple are 'Scarlett' and 'Ollie'. As well and offering services as a couple -
External Link/Members OnlyThey also advertise their services independently on AW.
scartlettswitch -
External Link/Members Onlynorwichtruegent -
External Link/Members OnlyThis is the first time this has happened to me in ten years of punting - radio silence.
I always, without fail, make a point of speaking to a SP before making a booking with them. There are so many fake AW profiles out there, my mantra has always been - no verbal communication, no booking. Last week, I sent a message to norwichcouple via AW asking for their mobile number, so I could touch base with them, within a couple of minutes I was sent a mobile number. I phoned the number I was given and spoke at great length to 'Scarlett' - a very charming lady, who seemed polite, chatty, sincere, friendly, local accent - but above all, genuine. Indeed, she spoke in great deal about how she and her partner have to juggle bookings around childcare arrangements. All very believable. On the strength of this, I made a booking, which was confirmed by the couple. I was sent a postcode in the NR4 area of Norwich; about a five-minute walk from Colman Junior School.
Sure enough, on the day, I arrived in good time for the booking. At about 5-10 minutes prior to the agreed time, I telephoned the couple to request their house number. The call went to answerphone. I left a message. Radio silence. I telephoned again about 2 minutes prior to the appointment, again the call went to answerphone. I left another message. Radio silence. I telephoned again 10 minutes after the agreed appointment time - again the call went to answerphone. I left a third message. Radio silence. I got in my car and drove home. When I got home, I checked my AW account - no message. Four hours after the agreed booking time, I sent them a message via AW requesting an explanation of why they did not honour my booking today. I got a reply. Some cock and bull story about them having problems with their mobile phone in relation to incoming calls. They claimed that they did not receive my three messages until 3 hours after I had made them! Why didn't they text me the house number 10 minutes before the booking? Why didn't they 'phone/text me a few minutes after the agreed time to see where I was? Am I to believe that they only have one mobile phone between the two of them? If they had 'phoned/texted me a few minutes after the agreed time and their mobile had failed, use another one, or use the the landline. Just not buying their bullshit.
I'm torn between thinking that the lady I spoke to is either a wind-up merchant or mentally ill

or more likely the couple received a call from one of their regulars in the morning and they favoured a booking by a regular punter more than me, a first-timer. I noticed from her profile that she charges £180 an hour but they charge £150 an hour as a couple. Maybe one of her regular punters 'phoned her at the eleventh hour and she favoured £180 for one hour's work, rather than my £100 for 45mins.
Maybe norwichcouple are a genuine couple, maybe not. Maybe both are genuine independent SPs, maybe not. Just wanted to make punters out there aware and to exercise caution in relation to norwichcouple; scarlettswitch and norwichtruegent. Just for the record, no deposit was requested by the couple and I haven't given the couple any reason to think that I'm not 100% genuine.