I don’t quite get this. I have seen her only a couple of times and recently and I found her to be delightful and sorry if I sound a bit ‘fluffy’ because I am. She is a bit blonde, messed me about once but it was all down to confusion over mobile numbers. She was very gracious about the confusion and offered a ‘free session which became more of a ‘bogoff’ of which I took full advantage. I find the girl completely and consummately professional, she does the GFE perfectly and she does have 580+ reviews which are almost all positive. I sympathise with the OP as he’s obviously pissed off but either try to reconcile or move on to other providers. You’re not organising a meeting with he CEO of IBM it’s with a WG who, for the most part, has a great many ‘fanboys. They can’t all be wrong, surely?