It probably is grinding her gears, she used to get agitated at comments on here.
I wasn't going to comment but saw Charlie's mention of old names and those not longer with us. I visit here for a read gave up punting when my eldest son got very sick almost 2 years ago. He passed away suddenly last year and I can't bring myself to betray the wife who has gone to pieces (physical side has gone, I look at AW but ultimately can't go through). But seeing Charlie's comment brought back memories.
Both Mandy and I knew the late, great CoolTiger IRL (she knew him better than I, I was more an acquaintance to say hello too). Mandy was my main regular 2016-19, I last saw her in 2021 which was a pretty poor experience. She exuded attitude that day and the service wasn't a patch on her pre-OF days.
She definitely used to get riled by reviews. I once left some specific details in a review by accident and she worked out who I was. Red Kettle's comments used to especially grinding her gears as I think he met her once, didn't click and would share that in other reviews. Drove her mad.
She was always quirky, COVID changed her ways of working and to my mind she felt she did not need to maintain the same service levels. A real shame as I had many fantastic times with her.