Highlander, Lola was locked in her flat by her flatmate for 18 hours by mistake on Saturday. It explains her non-appearance on Saturday. Doesn't explain why she hadn't contacted agency by the time of your appointment, which I presume was morning or very early afternoon as when I phoned for an appointment mid-afternoon they were very aware of her unavailability. Not much fun for you, admittedly. Having met her she comes across very genuinely.