Martine - Tiffany's Leigh

[TomTank]

External Link/Members Only

To be fair, this is more a negative on the parlour, however I don't know how involved Martine is in the decision making and customer service, so I'm lumping her in with it.

Short story
The parlour do not honour bookings and bump you for walk-ins - not just 10 minutes, but an hour and a half.
They are also untruthful about it.

The Parlour
A small place above a hairdressers on the main road in Leigh.
Very tired and run down, with a crap dark room that has just about enough space for a bed and small sofa.
Old school attitude from reception, only one girl works there, and apart from Martine the girls and parlour are crap.

Martine
Is a great girl, just my type - a brunette (red head last time) with loads of ink work, about 5'7 size 10/12, enhanced boobs about DD.
I've reported on her positively in the past and had great times with her at Roses Retreat, Temptations, and Tiffanys.

What happened
This actually concerns 2 bookings, the last 2 Sundays, and is on top of putting up with their shit customer service for a few years now.

Last Sunday
I spoke to receptionist Kimberley the day before, explaining it's a long way for me, and I will be travelling so need to get it booked in and confirm on the morning.
I did all this, only to be told on the phone that a walk-in had paid a deposit for a 90 minute session at my time and they couldn't book me in till 90 minutes after the time I would be in the area.

This Sunday
I really wanted to see Martine, so tried again.
This time the receptionist Penny took my booking and confirmed.
I sent 2 confirmation text messages, to which she replied that everything was fine.

I arrived 15 minutes early, waited a while then started walking up, however about 30 yards away I see a gentleman walk in.
I give it a couple of minutes, then make my way in.

Receptionist immediately apologetic, so sorry we've double booked, and she can't see you for another 2 hours.
Couldn't let me know because she said she didn't have my number, despite having replied to 2 text messages that morning.
Stumbled over her words when I pointed this out.

I've absolutely had enough of this shit parlour, and whilst I'm disappointed not to be able to see Martine again, I will never visit them again.

[ulstersubbie]

The parlour definitely needs better organisation, Martine had been at Rose's for a good while, why did she leave?

Better luck with your next punt.   

[TomTank]

I'm not sure why she left; she seems to prefer to work in a disorganised shithole that doesn't give a shit about customers .....

[Thephoenix]

Sorry for your very poor and disrespectful experience.

Customer services is an important factor in my reviews.
I can sometimes accept some shortcomings in accommodation, appearance, timing etc, if I feel I'm valued as a customer and receive a friendly and attentive service.
The opposite is also true.

No matter how gorgeous the SP, or how plush the accommodation, if the service and attitude is poor, I'm not impressed.

Maybe I'm a bit old fashioned.

[Southernbloke]

Sorry for your very poor and disrespectful experience.

Customer services is an important factor in my reviews.
I can sometimes accept some shortcomings in accommodation, appearance, timing etc, if I feel I'm valued as a customer and receive a friendly and attentive service.
The opposite is also true.

No matter how gorgeous the SP, or how plush the accommodation, if the service and attitude is poor, I'm not impressed.

Maybe I'm a bit old fashioned.

Agree with you on customer service no matter how plush the surroundings. I often wonder why owners spend a fortune on the quality of the interior and then have sub standard people work there!
In my experience in business it’s always better to under promise and over deliver rather than the opposite.
It’s great when you have great surroundings and great service but it doesn’t happen often!

[TomTank]

I agree with the comments about plush surroundings not being critical.
Whilst I preferred seeing Martine at Roses and Temptations, the crapness of Tiffanys was not a deal breaker.

I have even accepted the "she's running 10-15 minutes late" when it's obvious they've squeezed a walk-in before my booking.

However, on this occasion, they knew I was travelling an hour out of my way, they had my number, and they took a walk-in for a 90 minute booking at my booked time, and lied that it was a double booking, and they didn't have my number to let me know.