This is a huge problem with Well Health. It's gone downhill massively over the years, in terms of the services/professionalism and most certainly in terms of quality of girls. I appreciate this sounds harsh but the women they have now are out-of-shape Chinese rejects who cannot be bothered to give a decent massage. Their sole interest is in the upsell and are always disappointed when you only want HR for £20, so at that point the service gets even worse and all you want to do is get out of there.