Note that reports don't always result in a visible intervention and no pm is sent to the reporter to say "checked, no action needed" and we get no indication if the report has even been read so unless we chase up for a response there's no knowing what's happened.
And even those challenged, only seem to get one prod and then nowt much might happen for a while, especially if they don't respond. Perhaps because indeed the mods are plenty busy with other things (and other reports) and may take quite a while to circle back around. So that's the current process in play as I've experienced.
But as I said this isn't what I was speaking to. There is a systemic issue, but bashing it out on this thread isn't the proper place. Happy to discuss offline.
The basic rule of thumb is if no visible action taken then none is required, or do you expect daily updates? you say "nowt much might happen for a while" do you not think members should be allowed time to respond to being asked why they haven't contributed? As it is we post the question and allow enough time for them to be aware there has been a question asked, sometime with a reminder PM. A system we see as fair.
You are a forum helper therefore you can see the banning log and that includes -
No reviews since joining in 2015 and
failing to reply to a mod when questioned after 2 weeksRefusing to explain blatant white knighting
No reviews in 6 years and
no reply when questioned by a mod- within the first few at the top of the list.
Every report is looked at by all the mods and normally the first one to see it will check it and decide on the action, if there's something we aren't sure about then it's discussed between us, admin and Head1.
To be honest I'm not sure how the current system could be improved, we receive a report, take action where necessary and that action is visible on the thread reported. You will just have to take our word for it that every report is looked at.
As far as I'm concerned any issues regarding moderation of the site should be done on the open forum for all to see.
Edit
I should add that every member's first post has to be approved by a mod before being seen and certain checks are done prior to that approval. If they have been a member for a while they will be questioned regarding their lack of contributions, as in this thread -
https://www.ukpunting.com/index.php?topic=375739.msg3845262#msg3845262 - if new members given advice.