Welcome to UKP, and thanks for the FB on Ameera.
For someone who is a long-time lurker, I am surprised that you did not follow through what most members would do, PRIOR to making the booking..... i.e. clarification of costs, services, cum-once policy, etc.
Secondly, for a long-time lurker, I am surprised that you failed to carry out a search here on UKP on your potential visit (most members here will regard that as a cardinal sin), hence failed to spot the negative review already on here. Live and learn.
Hope you carry out detailed search for your next punt, so that you have a good time.