Hyperoptic?

[Marmalade]

Hyperoptic are offering me 1Gb broadband for £35 a month for 24 months, which looks considerably better than the competition, not least as their fibre optic offers comparable upload speeds instead of lower ones. Anyone have any experience of them yet?

[jeanphillipe]

Hyperoptic are offering me 1Gb broadband for £35 a month for 24 months, which looks considerably better than the competition, not least as their fibre optic offers comparable upload speeds instead of lower ones. Anyone have any experience of them yet?

Yes, they are pound for pound the best. Although I'm not sure why you would need such high speeds.

I'm a PC gamer, these days a title can be 100 GB. I can download it in under half an hour.

They also dont force you to have a landline.

I dont know what your usage is but perhaps the one at half the speed for a lower fee is better for you?

On the other hand you might be living with other people who do have higher usage.

TLDR, it's the fastest net (a man can get) for the best price.
Also they dont add bundled shit like a landline you wont recieve calls on  and TV channels you wont watch to give the percieved notion of "value"

[Marmalade]

I don’t find Ethernet speed too noticeable generally unless using a vpn or a site with a slow server. The hyperoptic technology, upload speeds and router might suggest that the wifi would be better I reckon. It looks much better than what I’m paying now, just wondering if there’s any negatives I should be aware of.

[rhub9]

Been with Hyperoptic for several years now and can only echo jeanphillipe's comments. The best ISP I've ever dealt with. It may be tempting to go for the top package, but you don't need it unless you're running a whole household of streamers.

Speeds match what is promised both up and down, with almost zero interruptions. The one time I did have to phone their support, they answered on the second ring, were able to apply to temporary fix within 5 minutes, and had the replacement router arrive the next morning. Honestly if I move somewhere else that doesn't have Hyperoptic it'll give me some pause to consider!

[Matrix]

They sound great and a lot cheaper than Virgin, who provide me with a good but increasingly expensive service.  Cheeky cunts keep raising my bill then call me to say they think I'm spending too much.  They never like it when I suggest that I'd be spending less if they hadn't increased their prices by almost 50% in the last few years. They also don't like the idea of me not having the land line anymore, as I have no interest in "TV".

Having said all that, Hyperoptic don't seem to be available in Stockbridge of all places.  Cunts! 

[Corus Boy]

Hyperoptic are offering me 1Gb broadband for £35 a month for 24 months, which looks considerably better than the competition, not least as their fibre optic offers comparable upload speeds instead of lower ones. Anyone have any experience of them yet?

Yes, nothing to complain about.

The difference from the rest for me;

I live in an apartment block, Hyperoptic arrived with a survey about who might want a Fibre service and subject to gaining permissions they would instal Fibre Optic to evey apartment, so as I understand it, but happy to be wrong, most fibre services are to the metal box in the street and the final yards are delivered by a copper wire.

Not here, Hyperoptic installed fibre throughout the block, right into my front hall, connected to their router.

I don't get the best of it though because I have a very old computer and I can't upgrade because I use two pieces of software that will not run on modern platforms.

[The0neAnd0nly]

Yes, nothing to complain about.

The difference from the rest for me;

I live in an apartment block, Hyperoptic arrived with a survey about who might want a Fibre service and subject to gaining permissions they would instal Fibre Optic to evey apartment, so as I understand it, but happy to be wrong, most fibre services are to the metal box in the street and the final yards are delivered by a copper wire.

Not here, Hyperoptic installed fibre throughout the block, right into my front hall, connected to their router.

I don't get the best of it though because I have a very old computer and I can't upgrade because I use two pieces of software that will not run on modern platforms.

Thats right CB - you have Fibre to the Cabinet (FTTC) which is speeds of upto 100Mbps with the last part still using copper hence slightly lower speeds.

Fibre to the Premises (FTTP) is when you start getting ridiculous speeds such as 1Tbps.

[Marmalade]

I much appreciate the responses so far — keep them coming.

My current Ethernet, probably like most people’s, has a cable from outside into my living room where I connect it to my router. Hyperoptic on the other hand install it inside the building. They’ve installed it in the apartment block so the cables are behind a panel outside my door, but that’s some distance from my living room. I don’t want a router in the hallway however good the wifi is: I want an Ethernet connection from the router to my computers in the living room. So how do they cable it? I imagine it has to go across the hall, along the hall and then a hole through the second wall to somewhere where my router is or will be. 

Firstly I’m concerned about unsightly cables. Secondly I do wonder if those cables are also going to be fibre optic or just copper.

Finally picking up on what’s been said, I’m pleased to hear their service is good (I found mixed reports when googling) but how are they for drop outs? A company can give figures like expected speed and guaranteed minimum speed, but the thing that can be very annoying is when the connection just drops, even for a few seconds. Are there sny surveys on this or has anyone experienced drops?

[GingerNuts]

I much appreciate the responses so far — keep them coming.

My current Ethernet, probably like most people’s, has a cable from outside into my living room where I connect it to my router. Hyperoptic on the other hand install it inside the building. They’ve installed it in the apartment block so the cables are behind a panel outside my door, but that’s some distance from my living room. I don’t want a router in the hallway however good the wifi is: I want an Ethernet connection from the router to my computers in the living room. So how do they cable it? I imagine it has to go across the hall, along the hall and then a hole through the second wall to somewhere where my router is or will be. 

Firstly I’m concerned about unsightly cables. Secondly I do wonder if those cables are also going to be fibre optic or just copper.

Finally picking up on what’s been said, I’m pleased to hear their service is good (I found mixed reports when googling) but how are they for drop outs? A company can give figures like expected speed and guaranteed minimum speed, but the thing that can be very annoying is when the connection just drops, even for a few seconds. Are there sny surveys on this or has anyone experienced drops?

Installation is minimal effort on their part: External Link/Members Only

Based on their FAQ I'm guessing you'll have to discuss/negotiate the installation you want.

The fibre optic cable itself is very thin but it has to be protected so the overall cable size is similar to that of a TV aerial cable.

[Lilywhite]

Had it for 4 years now and it is the best I've dealt with.

The only issue people seem to have, is getting it in the first place. They don't seem to want to install unless they have at least X amount of people in the area/flat block signed up. Despite already being where I live- I had to wait 4 weeks for install. Other than that- no issues. In my house, there can be 4-6 devices streaming live TV and zero lag.

[Corus Boy]

I believe that I could have had the router in my living area, however where it is in the hall gives line of sight into the table where my computer rests.  Line of sight into the bedroom fo the tablet.

Scary stuff Marmalade, do we live in the same block? 

Yes every apartment has a hatch outside the door, if you subscribe they bring the Fibre Optic cable into your apartment through the 'head' space, that is then tacked to the door frames and skirting board to the wall mounted router that they fix close to a plug socket for power.

The work was completed swiftly, neat and tidily.

There was a small hiatus when they had to connect the cable into the apartment as this would break the fire isolation of the apartment, so much humming, haaing and fire checks to sign off the work.

[Corus Boy]

Thats right CB - you have Fibre to the Cabinet (FTTC) which is speeds of upto 100Mbps with the last part still using copper hence slightly lower speeds.

Fibre to the Premises (FTTP) is when you start getting ridiculous speeds such as 1Tbps.

They will not discuss or reveal their contention ratio so if every one is downloading large files or watching movies;

Hidden Image/Members Only

I also know that the router signal is quite powerful and a few apartments share their access.

[Marmalade]

Installation is minimal effort on their part: External Link/Members Only

Based on their FAQ I'm guessing you'll have to discuss/negotiate the installation you want.

The fibre optic cable itself is very thin but it has to be protected so the overall cable size is similar to that of a TV aerial cable.

Very useful. Thanks for the link. I guess I have to email them and try to get a clear answer before committing.

I believe that I could have had the router in my living area, however where it is in the hall gives line of sight into the table where my computer rests.  Line of sight into the bedroom fo the tablet.

Scary stuff Marmalade, do we live in the same block? 

Yes every apartment has a hatch outside the door, if you subscribe they bring the Fibre Optic cable into your apartment through the 'head' space, that is then tacked to the door frames and skirting board to the wall mounted router that they fix close to a plug socket for power.

The work was completed swiftly, neat and tidily.

There was a small hiatus when they had to connect the cable into the apartment as this would break the fire isolation of the apartment, so much humming, haaing and fire checks to sign off the work.

That sounds fine and dandy but not what I want. Ethernet is straightforward. Yes, I stream by wifi to tv and other devices but only cos it’s too much hassle to connect by cable every time. If you have a phone, a tablet, a laptop, and maybe an optional visitor access as well, it’s more ideal to at least have one or more desktops that are not dependent on wifi. There are all sorts of issues involved that are simpler to sort out simply at the router if you are not dependent on wifi. And apart from technical matters, though I can see it might suit many people to have a centrally, hall-located router, it’s the last thing I want cluttering up my hallway!

Apart from all that, anyone have comments in wifi strength through walls of the house? And can I assume they offer 5G wifi and/or multi-band? (5Ghz is better over short distance, 2.4G carries further).

No. We are not neighbours! :-)

 

[Corus Boy]

Sorry that it is a bad photo;

But according to the Hyperoptic Router set up guide, there are four Cat 4 LAN sockets!



Hidden Image/Members Only

[Dickled]

Having said all that, Hyperoptic don't seem to be available in Stockbridge of all places.  Cunts! 

Same where I live, although you can sign up for alerts, so hopefully available before too long.

[Marmalade]

Sorry that it is a bad photo;

But according to the Hyperoptic Router set up guide, there are four Cat 4 LAN sockets!

Hidden Image/Members Only

So you can conveniently trail Ethernet cables from your hall to all the rooms in your house…?

[Watts.E.Dunn]

FWIW..

Seems Hyperoptic won't be in our area Cambridge as yet 'tho Cityfibre will be soon, but was having a chat with an Openreach enginerer at the roadside as you do who says that we'll have BT laid Fibre to the house by the year end.

However had Virgin for years at 200 meg down and their shite customer services and price rises have seen the end of them and we now have VDSL via Zen internet who are a much better provider with much better tech support. We are on their unlimited 38 Meg down service and its fine. In fact a while ago out main Cisco router was relaced by a Draytek that had one cricital setting missed out and a speedtest showed up that we were only getting some 4=5 Meg down and it was like that for a few weeks before i noticed!!

iplayer was fine as was youtube and U porn etc so speed isnt the be all and end all!..

Here i wired the house and office and works with CAT 5 cable a few years ago and that works very well all plugs into a HP managed switrch.

BUT as to wi-fi we do have a nice Draytek dedicated unit and its off on channel 13 which is a tad better then the chanels 1, 6, and 11 that are used by default its amazing how crowded that 2.4 Ghz band is now and that the reall limiting factor, increase the transmiot power etc but in the words of a famous BBC engineer "The wider you open the window the more the muck blows in"

5.8 can be a bit better but there was an Ofcom paper out a while ago saying that in most places 2.4 worked better than 5.8! best bet is to try it and see. Howebver i do know i of radio links using 5.8 that are doing some 15 or more MILES from hilltop to hilltop!..