I was using AW for a couple of years but due to numerous bad experiences (Romanians in particular) I quit AW and started to go to sauna's just over a month ago, I have visited BSS twice in the last month and am pleased with the service (with the exception of Nikki), BSS is a nice clean place. I cannot comment about the old regime since I never went to BSS before last month, but I find the people who run the place pleasant and frinedly.
There were two people at reception when I went to BSS on Tue this week, one rather nice looking youngish girl (I wish she was working, she didn't have the uniform on) and a guy I had met at reception the first time I went there. They both seemed embarrassed when I turned up for my appointment and Nikki wasn't in, it is not the Sauna's fault. I left and headed to LSS and had a good time in there, maybe I was lucky with the girl I met there. So BSS lost a punter that day thanks to Nikki.
I like both LSS and BSS and the management seem OK in both (based on my limited experience), I'll visit both saunas for the moment, above all I do not miss AW, I am happier going to saunas.