This is a whole story, but having been let down today by someone else, I thought I'd contact Lush at short notice. To date, I've had no major issues calling and getting through. Between 11 and gone 1 today there were 20+ in the phone queue at times. I never got lower than 10 in the queue. Now I see what people mean about the phones!
Like I say Lush haven't let me down, just frustrating not to get through. I'm glad they have the messaging app as an option, I didn't think i'd need it, but now I see it is wise to install it. Time to install the message app!