Standards of service from staff "working from home"

[latecomer]

So, everyone has been told to work from home if they can and in my experience a vast number of employees are doing their very best to provide the standard of service which their company expects.  But I've come across a number of examples where the employees are in their element, seeing it as a great long summer holiday.  Some of them just couldn't care less and appear to be doing very little work indeed.  What are you finding when you have to phone up a company at the moment?

[David1970]

I had to phone my internet TV provider on Saturday, no problem good services. 

[lostandfound]

Phoning my bank, an insurance company, stockbroker, investment trust, car manufacturer customer services, during lockdown - all have been excellent.

[Thephoenix]

o2........one and a half hours wait. Eventually got through to woman working from home.
'Sorry I'm working from home...I can't deal with that.... I'll put you through to customer service'.

Further one and a half hours..... Phone answered by woman with Asian accent, who said she'd sort things out, but didn't.


The AA........wanted to cancel  recovery car cover because of increased charges.
Waited an hour........ Chap answered, working from home.....'Can't deal with that sir, I'll pass the request on and guarantee a call back in 48 hours'... (6 days ago).

[Adoniron]

My team and I have been working from home since mid March and working bloody hard. Its no fun sitting working looking at the sunny weather outside.