I'm fairly sure you're not talking to the WG directly on AW email. Same issue when I tried to book KeiraDavis originally, no feedback, no booking. Tried a few times, even to the point of asking if a single review from an established WG would help. My head was telling me to give up. Why pay £140/hr when it's so difficult to make the booking. When Scarlett popped up, I sent an AW message and same exact response but somehow managed to get a booking without feedback as I was polite in my response. After I'd seen Scarlett, messaged at a later date to book KeiraDavis and mentioned I'd seen Scarlett previously. I got the booking. The WG didn't know some of the items in the AW email exchange. When I later booked KeiraDavis it was a nightmare. Had a cancelled booking because apparently the person managing the AW requests did not send details through. Told me to arrange directly with her now that I had mobile. When I then, later date, tried to arrange booking direct was told to send AW message lol like wtf (made sense when I read other reviews about KD). Honestly, so disorganised and what a waste of effort just trying to get a booking. I would feel particularly cheated if the AW booking person is taking a comm - I didn't ask Scarlett or KD. Hope that's of some help