actually to me this is all very important, be it a sauna or an agency person on the phone. month or so ago I had a short time to kill in Edinburgh, and as I'd not been to Lss in ages went there. I know I know, but fuk it. punt itself was a lower end positive, a rom that I can't remember the name of but friendly and good enough in the room. anyway sat about a bit before and after chatting to the woman behind the desk which I must say made it an enjoyable experience. a month before that I was on a train and called Bss, but the guy on the phone had a shit attitude, so I thought fuk you, and although I'd wanted to see Shia I left it. I always liked talking to Kenny at Nts, again added to the experience. my one visit to scorpio, I left thinking the guy haigs manner was shit as he was more interested in his paper than me. and as a very regular user of NE agencies, again a pleasant manner goes a long way. used Gea once last year, and whoever I spoke to beforehand was good. so yes a shit attitude and they can say good bye to my cash.