I was around the high level bridge area around the time of your booking and I couldn't get a mobile signal at all for will over an hour (EE network). I wonder if a cell went down. Be interesting to hear their explanation.
You've just given Kitty a get out clause
Might be the case or might not be. Wonder if any people in the same area were similarly cut off? Hope the OP gets compensated from the agency as its a total PIA when this happens.
I was similar happen to me last year, but only is Allru no reply my text been waiting outsite there over 20 mins, after that I never custom allru again
From just £36 per year