I respectfully disagree. If the girl has reserved a particular one hour time slot for you, which another more punctual punter might have taken and paid for in full, and you are late, she is entitled in my view to charge you the full hour and turf you out at the end of the hour you originally booked. If she charges you less or agrees to move the end of the appointment to accommodate your lateness, that's great, but I think she's entitled to charge you the whole whack and finish the punt at the originally booked finishing time. It's the same, I think, as any other appointments based business. The OP got half of the time he basically fucked the girl around (perhaps not on purpose) - 10 out of 20 minutes. That, for me, should be seen as a result. I don't know Brigit, having only visited her erstwhile flatmate in Manor House Hot Lily x, but I think a Negative review for here is harsh to say the least.