Anyone know who the lady is that's answering the phone? Her behaviour today was absolutely disgusting.
I tried to book an appointment for 5:30pm and had been messaging since 4pm. Despite messaging every so often to follow up, I never received a confirmation or even the address, so I assumed the appointment wasn't going ahead and left.
Then, 10 minutes after 5:30pm, she called asking if I was coming. I explained that I hadn't been sent the address or received any confirmation. Before I could even finish speaking, she cut me off and ended the call. At first, I genuinely thought the line had dropped because I couldn't believe someone would be that rude. I called back straight away, but she never answered.
I've been a customer of Annabella for 6–7 years and have never been treated like this. I'm really disappointed by the way I was spoken to and hope this isn't the level of customer service other long-standing customers can expect.