Even after she denies it with a seemingly, standoffish attitude. She apparently checked her emails, and still believe she did not receive any booking requests from me. Then the last straw came, when she said she may be put me on the black list...
Mistakes and oversights happen, but, for me, it's her attitude afterwards
- repeatedly denying a booking was made (when evidence clearly shows it was)
- being dismissive of the OP and putting him on her black list when she was at fault
- then coming on here and not addressing the issue
- Not only that, but being very aggressive, having a pop at another member and boasting of all her positive feedback, which apparently proves she is incapable of making mistakes.
Yes I am sure you are right and 86 other punter from this forum are wrong. That's all I got to say in this thread.
The OP seems a reasonable guy. An immediate recognition she had made a mistake and an apology plus an offer of an alternative booking at a reduced rate would have been the best way forward.