That is even more reason why she is a poor service provider, as that clearly shows that she has a bad attitude towards punters and therefore treats them with contempt.
No-one's disagreeing that she's seriously messed up by wasting punters times. I would have thought to be a poor service provider, the punter would have sampled her services first. In her case those that get to see her have come back saying she's a good SP, however her fucking punters about is the bigger problem and a serious one.
As for treating them with contempt, I would disagree with you. Many other WG's would have taken a booking even though they didn't feel like it and given a punter a poor service. This doesn't make her actions any better, but at least the punters who didn't get to see her still had their money in their pockets rather than thinking I wish I had taken it elsewhere afterwards had she gone ahead. Of course, her actions are extremely poor, selfish and not considerate whatsoever towards the punters she messed about. She can have an attitude, I don't know her history but from my meetings she's actually a nice person deep down but unfortunately she has a few bad habits that will eventually drive her out of business if she continues down this route.