This is very useful and only backs up what I've read, and thought about her.
Before joining UKP, I had been tempted, but didn't call. Until recently (several months ago). She did pick up the phone (only after several calls across a week). But she sounded very uninterested and blunt on the phone. Not the best way to deal with a punter that looking to book. Also couldn't do the time I wanted, so I gave her a miss.
Look like that was a good call, after reading reviews like this.
Sorry to here it was a bad punt, I hope this will help others (as it has for me)