I think the original question related to Reviews, then the thread went onto feedback-they are two seperate issues,
firstly ,you can only leave feedback if you book through the site, if you do phone only-you are snookered, so have to do it on here,its unlikely this site be sued,ITS A SAFEGUARD to prevent blackmail and malicious comments by punters, ie publishing personal details, and yes, if you leave neg feedback you run the risk your feedback be destroyed in retaliation.
Reviews are different, they again can only be left if you book online, but heres the rub-the lady gets a notification she has received a Review-its TOTALLY up to her whether she wants to publish it-ie enhance her profile-if its bad she just hides it,and its never seen,
thats why you never see any
-she WOULD have to be pretty dum to publish a bad review on herself-doh!