I am very sorry about this.
But I have to mention something. I changed my mind about fisting that's true. When you fixed the appt. it was included, the day when you came to me it wasn't. You didn't ask me specifically when you came to me if fisting was in the price or not. "Everything" in the price meant different things to you and me. If you are still interested I am offering you a free hour (fisting included). I think this is fair enough.
Not getting a response right away hours before your appt? Sorry but sometimes I cannot answer because I am busy.
The day I came to see you was 3 days after you confirmed fisting was included, it was still showing on your likes likes list the day I visited (I checked) and there was no mention of it being an extra.
I wouldn't book my car in for a service with a free oil change and then be happy when told its been withdrawn when I pick the car up.
However the fact you have made an offer and seem genuine makes you far better than the average WG, in my view, and clearly customer relations mean something to you. I won't be accepting your offer since you have mislead me once and I won't be taking a chance again but I will refrain from posting a separate negative reveiw.
Regarding my confirmation call, I call my hairdresser on the day to confirm my booking, if they don't answer I assume they are closed due to a problem. Had I not bothered and subsequently not travelled you would be criticising me as a no show.