Polish at the ready and white charger getting its tack on!!
Having read this thread and others that this WG has contributed to, I get the impression she is being pretty upfront about things and the fact that the OP didn't get the experience he had hoped for, he has rightly in his view, posted a Neutral review.
I don't think Atomicredi has been unreasonable in what she has said, after all, we are all big boys and if things aren't going the way we want them, speak up. Now it's not for me to say whether the OP's neutral review is fair or not. That's his business. But it doesn't look like it was a case of undelivered services, more about unfulfilled expectations, suggesting the neutral is probably fair. But I don't think this girl deserves the bog standard negative comments that have followed.
For the record I have never met Atomicredi and have no plans to do so anytime soon, so I have no ulterior motives here. The OP has posted a neutral review; the WG has tried to explain the reasons and did apologise that the OP was not completely happy with the service, so let's just leave it at that.