I suppose we have to accept that in online forums people will express aggressive, intolerant views in te full knowledge that they can remain anonymous, but it isn't clever and really is nothing but bullying. I haven't met the girl in question (I live the other side of the country), and I wouldn't indulge in all of her services if I ever do, but I have no wish to criticise her choices. I have read her blog for a while - it is always interesting and, for the most part, quite well written. I would imagine that if she has let clients down it is purely because she is in great demand and sometimes even with the most organised system mistakes can happen. I doubt that she deliberately messes people around. It would be a pity if she is scared off because of an unacceptable intrusion into her personal life.