So I thought I'd try an experiment. As looks are more important to me than service (shallow I know), I don't mind too much the Romanian experience. I do, however, know that communication can be crap.
As I was asking a slightly tricky thing (are you anywhere near mine around this time, etc...) I thought I'd try something. I translated my question into Romanian and sent that by text. Low and behold, I got a reply... which had nothing to do with my message.
Lol, oh well.