Popular media on UKEscorting.com (free site!)

UKPunting is a free, independent and not-for-profit paid sex buyer site.


Author Topic: Negative Reviews - How Should WGs respond?  (Read 2841 times)

Offline AnthG

This really is kind of a loaded question. As I have a frame of mind of this. And I am hoping by people responding similarly it may show a good guideline for WGs to consider.

But personally speaking on most occasions I do not class a negative review as that massive of a deal.

The girls are getting paid to do a job of offering an 'experience' and are paid a lot. So people expect their monies worth. If they don't leave happy and exuberant then they are within their rights to leave a negative review for their experience

But the thing is, many times WGs get a massive strop on at the notion of getting a negative review. Or start saying "I was crying all night at getting this" or completely quit and retire from the business as a result one one.

And I just think this is totally over the top.

In the past I have worked in customer service and that is rated by customers for everything you do. And all the time there were negative reviews from that. And that is because you simply cannot people all of the people all of the time no matter what you possibly do.

And the above is for often minor stuff. This is effectvely a £100 plus per hour job of offering people an expensive experience. And as such people are within their rights to negative review it if it wasn't for them an experience.

But this doesn't mean girls should get a strop on, over-react, quit, ban them from ever seeing them again or just do whatever else over the top thing.

So like I say I started this topic to see if my thoughts were completely not what others were thinking. Or do people agree with that?

And basically unless something really bad happened and its infact not a negative but a warning. A negative should just be taken often as a means to reflect by the girl.

Offline Jimmyredcab

Some pro$$ies do go OTT in their reaction to a negative review.

Compare that to a negative review of a hotel on Trip Advisor.

The manager will often respond by putting his side to the complaints and if he feels the guest is right he will apologize and promise to take action to remedy the problems.

He would not respond by calling the hotel guest a dickhead.     :rolleyes:

Offline AnthG

He would not respond by calling the hotel guest a dickhead.     :rolleyes:

Exactly, or the do not ever go.

'Right well you are not welcome at this hotel ever again then'.

Or they do not go, right well I am now closing the hotel doors and going out of business. Happy now Mr Negative reviewer.

What normally any other business will do is say, come back, try us again and you will see this poor experience was just a blip. And then the person comes back and reconsiders and often then says "I was wrong with this negative review". Or the come back and see the hotel has taken on board your comments and they leave happy and wanted as the hotel has listened to what you said.

Any other business will take a negative review in their stride and a means to reflect. Or maybe up their game. Many companies send out surveys non stop wanting comments from customers (and really seeking the negatives so they know what to improve on) more than just a glowing bunch of useless "you were perfect" which is really useless responses to surveys.

It really does annoy me how badly WGs react/respond/treat negative reviews. They literally act like its the end of the world. When really in my opinion it should just be considered part of the job. And if you want a £100 per hour for offering someone an experience. Then expect a negative or two when people didn't get the experience they were after after paying a hundred pound for it!
« Last Edit: June 16, 2015, 02:31:30 PM by AnthG »

Offline johnnyboy61

Yes, I've had my ear bent by a WG who got a negative review from another member. She was very upset as all her previous reviews were positives. She was all set to jump on here and start defending herself, but it was obvious that it was all going to end in tears (and probably a banning). My advice to her was to leave it and let it quietly slip down the board, otherwise if a ding dong argument was going to ensue it was going to keep getting bumped to the top and be remembered. Even the best girls might get one poor review, but once you put the AW number in a search engine and all the others come up too you can pretty quickly tell that it is likely to be a good punt. But I agree that some think one negative review is the end of the world.
Banning reason: Successfully caused damaging problems on UKEscorting

Offline LL

Some pro$$ies do go OTT in their reaction to a negative review.

Compare that to a negative review of a hotel on Trip Advisor.

The manager will often respond by putting his side to the complaints and if he feels the guest is right he will apologize and promise to take action to remedy the problems.

He would not respond by calling the hotel guest a dickhead.     :rolleyes:
Nor shift the blame by claiming that the guest was late, hadn't booked at all, turned up with a rude attitude or with a smelly cock/balls :D

I don't think a WG should respond here at all. She just needs to take notice of her reviews and change her attitude accordingly if she wants to start getting more positive reviews from us in the future. When they respond here directly it usually just turns into a slanging match which doesn't help anybody (apart from the entertainment value for us :D)

Offline Taggart

I think negative reviews fall into specific categories, and there is no one answer for responding. Examples:

Girl advertises services, does not/will not provide, on something etc - if if EE origin I dont think a negaive would have any effect, so totally justified as warning to others. (But she'll change IDs)

Girl's service is lacking and mediocre - depending on the degree of crapness, some may think a neg is harsh, but may act as a wake up call to the girl. Only she knows if she cares enough to up her game so as to avoid further negs through own complacency.

Girl is crap, poor customer service skills/attitude problem - give her a neg, and she'll give the punter a neg back. A tit-for-tat situation, BUT, the WG can do the punter's reputation far more damage, particularly if she lies in her response.


At lot of the problems fall down to poor comms and misunderstandings, but I'd conceed that a lot of girls are unaware that they are marketing themselves as a commoddity, so to speak, and simply do not have or understand the attributes for good customer service.

In business, every company (should) want the customer to return, so as to build business and be successful, and they follow up with phone or web-based surveys. Some years back a car dealer called me after a service to ask if I was satisfied. I said no I was not, as the car had not been washed and worse, the service book, which was on the front seat had not been stamped. I told service lady that this was plain sloppy and also I questioned whether the car had been in the workshops (I had checked and found clean oil, but thought I'd piss them off).  Grovelly apology, no offer of a partial refund, only bring it in for a wash. Too late, damage done, customer lost. Contrast that to another car that developed a major engine fault under warranty. Taken in, stripped, fixed, washed/hoovered, provided courtesy car, full explanation of fault and work done, with a follow up call a week later to check all was OK.  It's not difficult.

My experience with WGs shows that there are a small percentage to not only enjoy what they do but work hard and care enough to make sure the paying customer walks away with a smile on his face - and are very likely to return. Then there are the others who dont give a toss but are happy for the cash, and another small percentage, who are out and out scammers.

It's a brave WG who would publicly admit that following a negative report, that the punter was right, the report justifield and she's taking steps to improve.

It's why the Amera's, Little Honey Jessica's, Emily Janes, Miss KDDs etc, etc are so successful - they go the extra mile for the paying client.  Why do some women find that so hard to do? Maybe they should jack it in and get a job stacking supermarket shelves?

Offline James999

If a pro$$ie is fit and offers a decent service she will just ignore it, after all she will have a steady stream of regulars and others who want to shag her, so why would she bother arguing with someone who doesn't  :unknown:

The reality is it's the pro$$ies who rip off and offer sub standard service that feel the need to respond to negatives, as they know it's generally true and they don't have a stream of regulars who book them, they are reliant on tricking new clients into wasting their cash on them  :hi:

I don't think a WG should respond here at all. She just needs to take notice of her reviews and change her attitude accordingly if she wants to start getting more positive reviews from us in the future.

Agreed.

A wg responding to criticism on here never ends well, especially for her.

I think most people would admit to feeling some sort of disappointment when reading negative comments about themselves. The trouble is, a number of wgs think it is an unjustified negative review and think their clients should be grateful to have been able to fuck them, regardless of how the experience was delivered.

I guess some are genuinely hurt and may be angry, but most just want to have the last word. - Good luck with that on ukp  :hi:

Offline Corus Boy

A negative review in most businesses should lead to an internal assessment of the event and an Action Plan to fix the revealed issues.

Most businesses are not as intimately personal as punting and because of this responses tend to be highly personal!

It is easy for there to be large differences of opinions as to what happened, however thew bottom line should be to care for your customers!  And not to end up with a playground fight.

I left a Negative review on Sunday, if the girl contacted me I'd happily listen to her point of view but I doubt my viewpoint would be changed because I try to be very objective and already err on the fluffy side.

Offline AnthG

If a pro$$ie is fit and offers a decent service she will just ignore it, after all she will have a steady stream of regulars and others who want to shag her, so why would she bother arguing with someone who doesn't  :unknown:

I don't agree with this. The fit and popular ones seem to be the worst as their response is often along the lines of

"How fucking dare anyone say I was less than perfect. I am the best girl in the region. How dare he try and ruin my business by saying any less than I am perfect".

In my honest opinion. And I know this wont happen as it would be way too much hassle and work to achieve. But I think possibly the forum should have a review moderator who allows or rejects responses to reviews on the forum by WGs.

And it would be the case of until the girl puts in a satisfactory standard of response. It does not go up and nobody gets to see it. That person would actually be doing her a favor in the long run as it would give a guide on how to best respond to reviews. If she can't then she should be allowed to ever respond.

In my honest opinion. And I know this wont happen as it would be way too much hassle and work to achieve. But I think possibly the forum should have a review moderator who allows or rejects responses to reviews on the forum by WGs.

I disagree. The less moderation on ukp the better. I think they get banned sufficently fast enough under the current system to allow them at least one reply  :D


Girl is crap, poor customer service skills/attitude problem - give her a neg, and she'll give the punter a neg back. A tit-for-tat situation, BUT, the WG can do the punter's reputation far more damage, particularly if she lies in her response.

I have to disagree.  :hi:

Speaking as someone who recently had their AAA rated feedback tarnished by a bitter pro$$ie - I reckon this type of thing only damages the pro$$ie. A punter can wipe the slate clean at the stroke of a mouse - easy cum, easy go - but a pro$$ie profile is her shop window and shit sticks. A smart pro$$ie takes criticism on the chin, unfortunately, despite all the bogus claims of MD's and PHD's most are as fick as two short planks.
 :wackogirl:

Offline AnthG

I disagree. The less moderation on ukp the better. I think they get banned sufficently fast enough under the current system to allow them at least one reply  :D

So then mabye a guide topic for WGs posting in the review section. And at the top it says

"So you got a negative review?.....Right well first of all, it isn't the end of the world, all people will get them off and on. Its how you respond to it that matters.

So you can respond in a few different ways, you can get a strop on and accuse the person leaving it of misdeeds and try and twist it all onto them. You can get in a huff, ban the person from ever seeing you again, say you are going to retire and act like a total drama queen as a result.....Or you can be professional and say, I am sorry you didn't enjoy yourself, if you choose to come back I will put double the effort in to make this right".

So then mabye a guide topic for WGs posting in the review section. And at the top it says

"So you got a negative review?.....Right well first of all, it isn't the end of the world, all people will get them off and on. Its how you respond to it that matters.

So you can respond in a few different ways, you can get a strop on and accuse the person leaving it of misdeeds and try and twist it all onto them. You can get in a huff, ban the person from ever seeing you again, say you are going to retire and act like a total drama queen as a result.....Or you can be professional and say, I am sorry you didn't enjoy yourself, if you choose to come back I will put double the effort in to make this right".

The point is, the ranting wgs do not think they are in the wrong, or are certainly not going to admit it. Whilst I trust the words of an established punter on here over a wg, but even in the real world, the customer is not ALWAYS right.

Gotta disagree with you on this AnthG. UKP does not need any more rules/guidelines on how to write an acceptable post.

Offline AnthG

but even in the real world, the customer is not ALWAYS right.

But in the real world anyone is allowed to complain. And no companies PR department comes back and says "you're wrong".

And if they do come back and say "you're wrong" it doesn't mean that guy can never come back.

If I walked into Tesco's tomorrow and then left a note to the manager saying, that checkout girl was pretty miserable. And I got a response back. It wouldn't say. "right well, if you feel that way, shop at Asda's then.".

Even if I complained. They then went and told the girl it was me who said she was miserable, and if you do it again you're out of here. And she said I was not at all miserable at all, he was just a git himself but I was still nice to him.

I went back to Tesco's the next day and was served by her again. She'd have the falsest smile on her face while serving me.  And she is just on minimum wage. These girls are 'top businesswomen' on £100 per hour. But try that ever happening with a WG!

Offline pianodave

Just accept reality. WGs are mostly appalling businesswomen. They just happen to have a vagina and be prepared to let anyone use it for a few quid. They earn a lot because the supply is low - only a tiny minority of women are prepared to rent out their body to any old stranger - not because of any great business skills. A lawyer earns lot because he has spent a long time learning the law. There's a big difference. There are some WGs who are smart, but it's a coincidence - smart + prepared to shag anyone = recipe for very big earnings. Thick as shit + prepared to shag anyone = recipe for big earnings.

I remember one girl going on and on about me leaving a review as she was quiet, and wanted me to come back. Then she refused to do a round 2 in the remaining time. I recall thinking how short sighted she was, if she had a brain she'd have done it and got the review and extra business she wanted, but they don't think like that. It's just how it is.

Offline greychap

Some of the escorts can go a bit overboard about a negative review.

To me I think some negative REVIEWS ARE NOT NEGATIVE IN MY MIND but could be in other's we all have different expectations.

The problem is there is a lot of touts and pimps that have been known to come on here and rubbish another girl and visa versa so sometimes you have to make your own judgement on things.

How a escort responds I think depends what has been written and sometimes they might start out polite and it can go down hill when there is a lot of punters commenting on her and she loses her rag, but I think it all depends on what has been written about the girl depends how she responds.

Personally any girl that comes on here should know that it can go bad for her especially as some like to wind the girl up and push her buttons so its up to her how she handles the reaction and takes the bait!
Banning reason: North East shit stirrer who contributes nothing

Offline smiths

This really is kind of a loaded question. As I have a frame of mind of this. And I am hoping by people responding similarly it may show a good guideline for WGs to consider.

But personally speaking on most occasions I do not class a negative review as that massive of a deal.

The girls are getting paid to do a job of offering an 'experience' and are paid a lot. So people expect their monies worth. If they don't leave happy and exuberant then they are within their rights to leave a negative review for their experience

But the thing is, many times WGs get a massive strop on at the notion of getting a negative review. Or start saying "I was crying all night at getting this" or completely quit and retire from the business as a result one one.

And I just think this is totally over the top.

In the past I have worked in customer service and that is rated by customers for everything you do. And all the time there were negative reviews from that. And that is because you simply cannot people all of the people all of the time no matter what you possibly do.

And the above is for often minor stuff. This is effectvely a £100 plus per hour job of offering people an expensive experience. And as such people are within their rights to negative review it if it wasn't for them an experience.

But this doesn't mean girls should get a strop on, over-react, quit, ban them from ever seeing them again or just do whatever else over the top thing.

So like I say I started this topic to see if my thoughts were completely not what others were thinking. Or do people agree with that?

And basically unless something really bad happened and its infact not a negative but a warning. A negative should just be taken often as a means to reflect by the girl.

It would be great if ALL WGs responded by improving their service but some of those I read about on here who get them lose the plot. As UKP has become more popular such WGs and pimps MIGHT lose a bit of business off the back of negatives, and deserve to do so unless they offer each and every punter a good service. They shouldn't be surprised if they offered bad service a negative review follows.

As punting isn't regulated UKP fills that void to a degree and how bad WGs and pimps hate it, trying to undermine this forum rather than improving their service is the response from some.

Offline greychap

But in the real world anyone is allowed to complain. And no companies PR department comes back and says "you're wrong".

And if they do come back and say "you're wrong" it doesn't mean that guy can never come back.

If I walked into Tesco's tomorrow and then left a note to the manager saying, that checkout girl was pretty miserable. And I got a response back. It wouldn't say. "right well, if you feel that way, shop at Asda's then.".

Even if I complained. They then went and told the girl it was me who said she was miserable, and if you do it again you're out of here. And she said I was not at all miserable at all, he was just a git himself but I was still nice to him.

I went back to Tesco's the next day and was served by her again. She'd have the falsest smile on her face while serving me.  And she is just on minimum wage. These girls are 'top businesswomen' on £100 per hour. But try that ever happening with a WG!

Prostitution is not the same as Tesco, the world looks down on the industry there is no regulations.

Some of the workers are more professional and a lot are not. We take the risks when we visit them.
Banning reason: North East shit stirrer who contributes nothing

Offline smiths

I don't agree with this. The fit and popular ones seem to be the worst as their response is often along the lines of

"How fucking dare anyone say I was less than perfect. I am the best girl in the region. How dare he try and ruin my business by saying any less than I am perfect".

In my honest opinion. And I know this wont happen as it would be way too much hassle and work to achieve. But I think possibly the forum should have a review moderator who allows or rejects responses to reviews on the forum by WGs.

And it would be the case of until the girl puts in a satisfactory standard of response. It does not go up and nobody gets to see it. That person would actually be doing her a favor in the long run as it would give a guide on how to best respond to reviews. If she can't then she should be allowed to ever respond.



Personally a WG free zone on UKP is what i would like to see, but as ever that's not up to me.

Offline smiths

Agreed.

A wg responding to criticism on here never ends well, especially for her.

I think most people would admit to feeling some sort of disappointment when reading negative comments about themselves. The trouble is, a number of wgs think it is an unjustified negative review and think their clients should be grateful to have been able to fuck them, regardless of how the experience was delivered.

I guess some are genuinely hurt and may be angry, but most just want to have the last word. - Good luck with that on ukp  :hi:

I agree and some WGs and pimps at least have sour grapes that punters have UKP to do negative reviews on in the first place. They hate it that they cant get away with offering the service they decide without a chance it will get posted on here. My advice to them is wake up and smell the roses, this is the reality now so offer all punters  a good service and good reviews that might increase interest in you will follow.

Offline yorkshire123

Prossie's are women (well most are, sorry pumps  :D) & all women overreact to the slightest of criticism, add in the emotional issues that some prossies have & I'm not surprised they go into public forum meltdown.

As for them coming on here & going off on one, fuck em, its a punters forum even though some fluffy fuckers forget that at times.
Banning reason: Making false malicious allegations against admin

Offline Mr Jones


Compare that to a negative review of a hotel on Trip Advisor.

The manager will often respond by putting his side to the complaints and if he feels the guest is right he will apologize and promise to take action to remedy the problems.

He would not respond by calling the hotel guest a dickhead.     :rolleyes:

Not always, not always....

http://www.tripadvisor.co.uk/ShowUserReviews-g186534-d623862-r187797349-The_Georgian_House-Glasgow_Scotland.html#CHECK_RATES_CONT

georgianhouse1000, Owner at The Georgian House, responded to this review, 30 December 2013
Honestly what do you expect. You pay little you get cheap.
We are a Budget hotel. Get real.

Beautiful!  :D

..and some other gems from the same hotel manager..

“All in all I am sure potential guests will understand the type of personality that these guests had. How glad we are they will not be returning.”
“If you want a good breakfast go to the hilton and pay £100.00 a night. You pay little you get little.”
"With only one person to look after the place what do you expect. Think about what you paid."

I reckon the whole feedback system could be binned. I'd be content to just see how many different/repeat bookings a girl had done. Current system  seems meaningless and skewed by over politeness, an unwillingness to offend or  a fear of tit-for-tat negativity.
Didn't there used to be a "notes" part on AW that the girls could leave secret/unseen feedback only viewable by other service providers? That got binned didn't it.... Ultimately, I think the whole business is underpinned by a sort of furtiveness and secrecy that just does not lend itself to happy-clappy EBay principles of feedback.

Offline Dani

  • Service Provider
  • Posts: 2,593
I think a lot of the women who fly off the handle over a negative review do so as they don't see it as a negative about their attitude or services they take it as a negative about themselves and as a personal attack rather than seeing it as a service where criticism is bound to happen as even the very best of prossies cannot ensure they please everyone.  Negative feedback to some is an attack on them personally instead of an attack on the way they conduct their service.  They cannot differentiate between the two.  They cannot see themselves as a person separate to the service so become defensive and aggressive instead of taking note and even if it was something they couldn't control either ignoring it or apologising that the booking was not to that persons requirements or if they royally fucked up apologising for that and offering to make it up to that person and perhaps even taking the criticism on the chin and looking at why they are getting negative reviews and maybe improving things.

If you work in a shop and someone complains about your service you don't start screaming and shouting abuse at them, you apologise even if you are in the right.  In any service industry you apologise and offer some form of reparation to someone who makes a complaint even if they are in the wrong as it appeases them and the reparation makes them feel valued.

Its not hard to do but I also feel it comes with life experience.  You learn over a period of time that getting angry and throwing toys out of the pram is not anyway to conduct business or even your personal life.

Im waffling again but in answer to Anth there is no correct way for a prossie to respond to a negative review however there is a wrong way.  The wrong way is to read it and respond straight away.  It is better to leave it for 24 hours or longer depending on your temperament and write a reply when you are calm and not likely to start slating or verbally abusing your clients


Latest media on UKEscorting.com (free site!)