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Author Topic: Credit where it's due  (Read 1421 times)

Offline Bengeo13

I've been restricted recently in my activity and have been assuring myself by appointments that are known winners for me e.g. Morgan just last week, review to follow. Awesome!
Today however my diary allowed me an opportunity to select someone at short notice. My normal course of action is to contact Diamonds and ask for asap availability and generally they serve me well, but not today. Amour refuse to allow me any contact with their girls, and while I've generally been impressed with Naughty Northern and Allure customer service wise there was no-one who appealed.
So my roving eye alighted on Pink Ladies and I made a decision to see someone new to me called Chelsea, who has an average range of feedback but enough plus points for me to take the gamble.
I made the appointment for 2.30 in the afternoon and set off in plenty time to park up, etc. When I arrived at the venue I was faced with a text saying that if I did not get in touch with the agency within 2 minutes then the booking would be cancelled - eh, what's going on here I thought?
No sooner had I read the first text then another confirmed that the booking had been cancelled. I was actually now outside at the appointment time. I text back asking what the f**k was going on and the agency replied that they had agreed with me a new booking time of 2.00pm. This never happened and still keeping my cool I replied to point this out to them.
An actual phonecall followed and the agency confirmed that they had sent a text with the rearranged time to a different number than mine and offered a full apology and a discount on my next booking.
It still might not ring true with you chaps and there may be something obvious that I'm overlooking but apart from the frustration I felt at the time I feel the recognition of their mistake and a discount for next time was good service from an agency which we don't always receive from them all from time to time.   

And that's how customer service should be done.

And that's how customer service should be done.

A couple of weeks ago I booked a half-hour with Savannah, but she texted me to cancel because she was unwell and didn't feel able to provide the service she felt her clients deserved. She said if I booked her again I could have a discount. I told her that wasn't necessary - was I a fool to say so? - because it wasn't her fault. She'd been honest and professional about it, whereas others might have gone through with the booking and provided a crap experience. Savannah gets a lot of praise on here, and deservedly so; this is yet another reason why she deserves the reputation she has.

A couple of weeks ago I booked a half-hour with Savannah, but she texted me to cancel because she was unwell and didn't feel able to provide the service she felt her clients deserved. She said if I booked her again I could have a discount. I told her that wasn't necessary - was I a fool to say so? - because it wasn't her fault. She'd been honest and professional about it, whereas others might have gone through with the booking and provided a crap experience. Savannah gets a lot of praise on here, and deservedly so; this is yet another reason why she deserves the reputation she has.

Its your own prerogative on whether or not to accept the discount, personally I wouldn't either as long as this was a decent enough time in advance (couple of hours) but if it was say 20 minutes before when I am already on my eager trip to get there then I would.

Offline themademan2

How come amour won't allow u contact with their girls bengeo13?
Banning reason: Undesirable and untrustworthy. Treat all posts by this member with suspicion.

Offline Bengeo13

Hi MM2,
I messed up an appointment with them, couldn't find an address In Gateshead, despite valiant efforts
I've apologised several times but my booking requests are ignored
Didn't I read that you have a self imposed exile with them?

Offline Tiger63

Diamonds seem to regularly fuck up dont they.....you can accept the odd booking getting mixed up, but they seem to make habit of it.
They messed up 2 bookings for me so I wouldnt use them again.

Offline themademan2

Hi MM2,
I messed up an appointment with them, couldn't find an address In Gateshead, despite valiant efforts
I've apologised several times but my booking requests are ignored
Didn't I read that you have a self imposed exile with them?

Yep  :D
Banning reason: Undesirable and untrustworthy. Treat all posts by this member with suspicion.

Offline Bengeo13

Well.......................are you going to explain?

Offline Shutty238

I was cancelled at short notice by the lovely Angel Yvonne once. Couldn't be helped & a very generous discount offered. The Viagra I'd taken 20 minutes earlier declined though & I endured an incredibly uncomfortable bus ride home.

Offline Mansell

A couple of weeks ago I booked a half-hour with Savannah, but she texted me to cancel because she was unwell and didn't feel able to provide the service she felt her clients deserved. She said if I booked her again I could have a discount. I told her that wasn't necessary - was I a fool to say so? - because it wasn't her fault. She'd been honest and professional about it, whereas others might have gone through with the booking and provided a crap experience. Savannah gets a lot of praise on here, and deservedly so; this is yet another reason why she deserves the reputation she has.

Had the same once from her as well, but told me in plenty of time and like you I didn't take the discount offered as she had dealt with it so well when she had to cancel. Had the same from some others as well but can't remember who now.

Offline Houdini

A couple of weeks ago I booked a half-hour with Savannah, but she texted me to cancel because she was unwell and didn't feel able to provide the service she felt her clients deserved. She said if I booked her again I could have a discount. I told her that wasn't necessary - was I a fool to say so? - because it wasn't her fault. She'd been honest and professional about it, whereas others might have gone through with the booking and provided a crap experience. Savannah gets a lot of praise on here, and deservedly so; this is yet another reason why she deserves the reputation she has.
Savannah is one of the most genuine girls out there and also one of the best IMHO. I think I would have asked for an slightly extended booking next time around instead of a discount and asked her to prove how sorry she was that she cancelled!




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