Several valid and balanced points here, EQ
And also, I don't think that she has apologised to smith in he best of manners , so for her to take it so lightly really shows what her priorities are !
In fact, has Renata actually offered smiths any form of an apology yet? Or recompense.
- Might be that she was overwhelmed by his response.
the fact that the whole "phone switches off " in the last minute has happened several times , so in this casei would also not book her , as time for me is important , and I'm not taking a chance when it comes to a booking , it has to be a 100% or (90%+) reliable and in this case its not .
The fact that a punter would travel a significant amount of distance and later on be told the booking it's not on,etc. but in this case , not even that is done , and he phone remained switched off!
And then there was this