I just spoke to Laura (thanks Don for the screenshot and phone #). She confirmed she's moving on to another more regular line of work having been mucked around by hackers / AW etc., so if you don't know her already I wouldn't get your hopes up. That said, I haven't seen her before so if you have or are already a regular you may get a different response.
It's a shame as she sounded a nice woman, and is of course well-reviewed here. If you're reading this Laura, good luck to you and I'm sorry you got treated so badly you decided to pack it in.