An agency is smarter keeping there head down and not attention seeking all the time and that goes for any agency before you say I mean just one.
The problem is, for the large two agencies in the region they are run totally different. And both times its caused issues for them.
There have been a few times when Diamonds have been regarded on the forum as worse than scum scraped off shoes. And people have said, over and over again things like "if Diamonds could care less about our business they will come on here and address all these issues. And still often nothing.
This has resulted in annoyance increasing, and increasing, until its at a tipping point. So Diamonds finally come onto the forum, make a massive long post of every single gripe all in one post. Promise to address all issues people are currently unhappy about. And then after about a week or two. Vanish completely from the forum until the next time this happens all over again.
Amour on the other hand Stacey takes a more instant approach. Any issue, she responds to it that day. And tries to fix it that day.
Both ways have their own merits. As those times when Diamonds come onto the forum and make their long posts they are seen as heros for that short period. And it does work as it appears like they really care with them as it gives the impression soon Diamonds will have a massive makeover and be perfect soon. But then after a while that vanishes due to people seeing only a few things they promised have been actually done.
Stacey's method however can be seen as the every watchful eye of whenever anything is said she straight away comments on it which can be a bit freakish as you sometimes don't say things expecting a response from the agency owner and so forth.
So like I say both have their merits. Both their negatives.