April 2026I booked over the phone a few days before, I was asked to confirm on the day which I did.
When I did confirm on the day by calling them, it did seem a bit noisy. No excuse though, I did everything on my end that they asked me to such as to confirming on the day. I turned up on time.
This place does seem to have a fair few female customers as I saw a couple sitting down waiting for their appointment. This place operates as a "legit" business.
I arrived and they had no clue about my booking and then they told me no one is available till 2 hours time which would make it late afternoon/ early evening.
I left and they apologised and said next time I can "maybe" have a small discount. So even the discount did not sound promising and it sounded more like a trap to get me to book again at this place.
I left and headed back to Balham tube station.
This place is not near me so I had to travel over 90 minutes to get here, I am very disappointed with this place the way they wasted my journey here.

By the way, I completely forgot to mention (although it is not important for obvious reasons) that I originally booked for a one hour massage.

There was a 50+ year old woman at the desk alongside another woman who both was talking to me at one point about this situation/problem that I had.
The other woman appeared younger - maybe early 40s

It remained civil which they wanted it kept to as they had a couple of female customers waiting near the front of the shop.
All they could do is apologise to me. I accepted their apology (what else could I do

) and went out of the shop with a disappointed look on my face.
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