I agree mate but she was very apologetic and also gave me a voucher for 20 quid off my next visit. I’ve been a good few times and never had an issue so I’ll let it slide this time.
I’ve been to Genisis a few times myself.
But this is not the point I’m making.
You said you booked there only to be told your booking was no longer available………. When you got there for fucks sake.
Why not write a review stating this rather than mentioning it in this post.
Add the bit about you getting a voucher……..
Even giving it a negative. It’s still a nice touch that you’re gonna get money off on your next visit.
If it transpires that is.

Hey this has happened to me down here in the smoke. Arrived. Sorry but can’t be seen.
In my case I got a freebie on my next booking…… and this is a £230/60 SP
Now that’s what I call being generous. 😂