Quite a few clients have said I'm completely different in person, to how I sound on the phone. I find setting up an appointment and speaking on the phone quite stressful - if using SMS text or email even worse.
A good point, and one I've come to bear in mind. I find speaking on the phone quite natural and easy, but not everyone does. And one is booking the lady for her skills in face-to-face communication, not phone chat. Additionally, she is under some pressure as it is more akin to an 'interview' for her where she is not sure if she will get the sale, whereas the punter is in leisure mode.
My telephone pre-punt manner has evolved over the years. I want the maximum information to confirm a buying decision but think the most most efficient way is to put her at ease and minimise (or answer) any concerns she has.
#Smile while you talk. Use a real smile by thinking of something brilliant.
#Stand up while you talk - better posture brings better vocal
#Keep it friendly but concise (reassure but don't get labelled a timewaster).
#Have a pen to hand and note key points first
Hi how you doing, really lovely to speak to you! Is 7.30 for a half hour outcall good with you? (let her speak). Am I right in thinking that's £70 in total - that includes oral both ways and a few positions? (her: yeah, that's fine). Hey that's great. I'm really looking forward to seeing you. Do you want to text me the exact address when I get to the area? (at this point she realises you know the score and may offer the full address there and then anyway.) Fab, see you soon, Deirdre!
If it's an out all, I'll maybe also add:
I'll have the kettle on or some wine chilled ready for when you get here. If you have any finding the place, just give me a buzz!feel free to use my script - no royalty payments required haha)