Just interesting myself into the convo here I thought I might add a few things to clarify.
She has had a couple of things happen in her personal life which I'm sure affected her reliability in the past.
Once I eventually got a booking, I haven't had any issues since.
She is good but she does talk a lot (even for a woman

) .
She has had recent issues with the landlady of her working accommodation so might go back to using hotels.