It will be interesting to see if and how Madlin responds to this thread, very interesting indeed. I see it going only a few ways.
1) She ignores it completely and does not comment.
2) She denies it happens at all or a least not that way.
3) She goes on the attack and blames the punter.
4) She admits to providing a poor service and offers recompense.
Originally I was thinking option 1), but decided with 2), partly 4)
First of all I'm sorry for the bad experience (and I was sorry even before this review was written).
This is how I remember:
The place was not the Ritz, but it was clean and nice, rated 7,8 on a well known booking website, but it was in the basement, I was unlucky.
I had no problems on that occasion, did everything as usually. It was late morning, I was fresh, I had no bad day. He arrived, I let him in, there was no greeting DFK, true. He used an accent/pronunciation I couldn't really understand (or used expressions I don't know?). I asked him several times if everything is okay, what's wrong, he told me everything was okay (or misunderstood him again?). I tried to keep the contact between the two of us by our bodies. I tried everything, all my tricks, but he was immune to me.
I would like to tell that I offered money back (B&G never said I didn't, but others did).
I'm not saying it is not my fault at all, because it was me not really understanding you, but in my defence you are not an easy one to understand for somebody like me who just learnt English.
So again I'm sorry for your bad experience, but I think now I/we can't undone it.
Hopefully my post won't be oil on flames, I don't really plan to write much more about this here, but you are welcome to PM me B&G anytime.