External Link/Members OnlyMade my appointment the evening before I wanted to go, confirmed that I would meet Jenny.
Didn't bother confirming on the morning as I had only made the appointment the evening before and it was a morning appointment. Also I wrongly presumed that they were professional enough to have some sort of diary system and wouldn't double book.
I arrived a couple of minutes early and asked if I could come in only to be told that she wasn't free and I would have to come back an hour later.

.
I wasn't offered an alternate, no apology, just she's not available come back in an hour. I was absolutely fuming.
We then entered into a brief text discourse, but I thought that it was pointless and I'll just take my business elsewhere.
Piss Poor in my opinion.