I had similar
Got 2 surprises last Sunday first Pinky who I had managed to book wasn't on and the increase to £50.
I arrived to a locked door

Should have been told Pinky not available before I got there

Luckily someone was then let out by a girl who turned out to be Donna
Had planned for her to be my next at the shop so booked her which is where I found about the price increase.
Donna rescued things by being very obliging in the room.
She did comment the shop was quiet which they thought was due to school holidays.
Could be dusty phone time with the price increase.
Ning was "busy" while I was with Donna but heard her showing her customer out so was expecting apologies for the mix up on my way out.
No sign of her.
POOR CUSTOMER SERVICE.