Sounds like she messed about a customer, never good for an agency's reputation, so understandable if they are.
Not seen anything like that before, but if you want an even better account of her, click on her single review at the bottom left of her profile page. Quote:
"Review by Romilly on 02/03/2021 (1 hour Outcall)
Place...
Mine thank god can only imagine the state of hers from the smell of her.
Service...
Absolutely s*it from start to finish took more money than I paid for didnt do nothing but drink and smoke an talk the entire time think ill stick to the other angels as this one is rotten."