I would just assume that there were no face pics unless stated otherwise in profile. You could try asking before buying if it was gonna be a deal breaker.
+1.
When I first joined AW I received an email from someone claiming they'd purchased my PG but there were no face pictures. I thought 'why would there be?'. I already had a FAQ stating I won't send, or display face pics.
I wish AW would make it clearer to new service providers what clients expect from our profiles.
For instance, when creating a profile and being encouraged to create a PG, AdultWork concentrate on informing you how much money you could make by having lots of erotic photos, instead of informing you what a lot of clients also pay to see - face pictures.
Similarly with the 'enjoys list', AW merely ask you what you enjoy and state it's not factual or a commitment to offer specific services. I'd already read plenty of profiles with 'everything on my enjoys list included etc.', so I understood what it was for and how to use it. However, I'm sure there are plenty of girls who read it as 'what do you enjoy with your boyfriend? Don't worry - you won't have to do this with any of the clients, it's not factual!'
Hence the unreliability of enjoys lists, AW could help a little by stating we are completely within our rights to refuse services etc. but we should only offer services we're very comfortable with as clients will contact us on the basis of what we claim to enjoy. (Instead of notifying us when completing the enjoys list, that it is 'not factual or a commitment to offer any specific service'.)
It takes time to figure everything out, alone, as a newbie. I left AW after a couple months and have only recently started again, I was too much of a prude to be a prossie 2 years ago. Now, after reading so much on this forum, and elsewhere, I feel confident I have a much better understanding of what clients want, expect and deserve. So thank you UKP members. I won't create a PG again unless I am willing to show my face, which I'm currently not.
Alas, Adultwork are only interested in profit, and adding a new feature such as NF pictures, would only cost them money. I would always ask before purchasing if I wanted to be sure.