Just goes to show that pretty well anything to do with measuring service excellence on AW is total bollocks.
Very mixed reviews on here.
As a result of winning "Best AW WG" the first thing she does is put up her rates by £20, so she really is the archetypal AW WG, opportunistic, if nothing else.
That's the way she thanks her customers, charming.
EDIT: there is also the possibility of course, that she took a week's holiday in Malta and fucked all the AW staff, either individually or in an enormous gangbang. Bribery will get you everywhere.