SLK, Welcome to UKP to put your side of the story.
If your profile has been up for nearly 3 years, is there any reason why you still have Zero feedback?
By change, perhaps RDH meant that you regularly change your profile name? Is that the case?
Finally, would you allow a punter to book x2 consecutive half hr appts at £50 each, rather than pay the 1hr rate of £120, thereby saving £20?