Message sent to Neptune at 11:55pm on Thurs 11th (and read by him at 5:42am on the 12th) quoted in full below:
"[Real name omitted], I can only apologise wholeheartedly for what happened today - as you know I have been feeling pretty unwell the past couple of days, which progressed to feeling extremely unwell today - I have in fact spent a lot of the day in hospital - they're not the best places for getting decent mobile signal, and I'll be honest, the scariness of what I've been through today did make me drop the ball with regards to keeping in contact, and for that I'm really sorry.
Thankfully, despite being a little bit worried that I might have been actually dying (!), it isn't something serious, and I'm hoping to be back to work either tomorrow or Saturday.
I fully appreciate that at this point your trust/confidence in my reliability must be severely damaged, and you have every right to be pissed off - to be honest I would be too if it was the other way around!
I feel really awful about putting you out today, and would genuinely like to do what I can to repair the trust here - if we could work something out at a time convenient to you, at a very reduced rate, would that at least go some way to helping salvage something here?
Annie xxx"
I messaged Neptune as soon as was reasonably possible, given the day that I'd had. Like any reasonable person, my health/well-being is a priority, and if you guys want to jump in and get all pissy about that, go right ahead. I don't dispute his red card at all - like I said, I'd be pretty miffed in his shoes too.
I've apologised and explained the exceptional circumstances, please do feel free to believe whatever you like.