To be fair to Coco, when I was there on a visit, she said the girl was brand new to her, I was her second client ever I think.
After the deed and the girl was gone, Coco asked how she was, and was genuinely interested in the feedback I gave. She actually asked me a few questions about the service, ie it wasn't just a "Everything ok?" Sort of question.
I think she is more than happy to hear all feedback, good and bad as she does seem to care about customer service.