@Abbywg123 : Thanks very much for your follow-up on my report and the offer. I really appreciate that, although as I'm a considerable distance from you and the visit in my original review was a one-off, I will have to decline. It does however say a lot about you - lots of extra brownie points to you - and I think others who read this thread should keep that in mind even though my review was "neutral".
To everyone: please note that I tell it how it is (was). I don't make stuff up or exaggerate claims, positive or negative. Neutral reviews from me should not be read as "poor" or "bad" service. Negative reviews, OTOH, should be taken as exactly that - and I don't give out negatives lightly.
@Bustydusty: my identities on UKP and AW (both my punter and service provider accounts) are no secret. My base-name is the same (although on AW punter account it's got a 2 because AW deleted my original account for reasons unknown).