Lol.i dont know why shes trying to take you for a mongoose mate.
She knew she fucked up bad! And knew this review was coming, what does she do? Registers on here almost immediately to try defend herself. From my experience, if youve booked and she asks you to confirm so and so time before the booking time, then you get no reply whatsoever after countless calls and texts, it usually represents the prioritization of a different booking. Longer booking length, quite possibly an overnight, she registered in the morning SMH.
Youre right for writing this review cause some prossies feel they can do whatever they want, she felt she can do that and maybe you'll be irate for a bit and perhaps plan B might have calmed you down by now (Heathrow has a lot of prossies). They dont take into account travel time and costs, and of course it is Freezing nowadays. And i agree she couldve said all of this on the phone to you, about compensating for the cancelled booking, she said it on here instead, for whos benefit?
Well played