I wasn't going to post my recent experience in trying to book Michelle but after reading Leekang's experience, I decided to add my views. (btw I'm new to UKP but I've been punting on/off for 4 years so know my way around)
Off the back of high praise from many here, I decided to try to book an hour with Michelle after she came back from her birthday break. As her mobile number was removed (as is standard procedure as she is not available) I tried to send her messages to arrange a booking. Heres my experience:
1 - In my first message I asked to book an hour for next Monday (12th) but was told that she is booked up on Monday.
2 - Fair enough so I ask her in my next email whether I can book an hour for the Tuesday (13th) from 11 to 12 but was told that she doesn't start work until 1pm.
3 - Again fair enough (although why she doesn't add that to her AW profile is beyond me) so I ask her whether I can book from 1.30 to 2.30pm on the Tuesday (13th). Her reply was "This is your third message to me, I told you I can't do this time"
4 - I was abit taken back from her negative reaction as (i) I never knew there was a limit to how many messages could be sent on AW (ii) She had never told me that she was booked for the Tuesday (13th). Even so I sent her a reply that she had never told me that she was booked out between 1.30pm to 2.30pm on the Tuesday (13th) but I still apologised for the confusion...24hrs and no reply from her.
Now I take this comms as very poor and has put me off booking her. My suggestion to others is that its only worth calling her on her mobile when it is up on her AW profile and forget about trying to message her as she clearly doesn't like this method.
Its a real shame as I was keen to see her