I have spoken to her via UKE PM's. She claims our booking was not confirmed since the address was not sent. Well I'm sorry but I actually talked to her on the phone and we agreed on a 2:45pm time slot, I asked her where she was and she said "Gateshead Quayside". Bearing in mind it was 2pm when I spoke to her so I had to drive there as soon as I'd put the phone down (it's a 30 minute drive to Gateshead). My last words to her on the phone were "See you soon". At no point did she mention, nor give the impression that our booking wasn't confirmed. In fact I thought I was on to a winner due to her glowing reviews on here. She also claims she wasn't taking any more bookings for the day since her phone was unable to send text messages - Well she certainly didn't tell me this on the phone. She says she did not take my phone calls due to being on the phone to technical support about her text messaging issues. Call me sceptical but I've been around the block enough times now to know when I'm being made a mug of!... Her green light has been on all day and at no point has she had a message on her AW profile to say she was having technical difficulties. It was only after I text her to say I would be leaving a negative review that she updated her UKE profile to say she was having technical difficulties in the first place!...
Typical response, shift the blame onto the punter.
A lot of good it is updating her UKE profile page, not everyone's a member and it has restricted access anyway so it can't even be seen without her say so.
IMO she has no excuse whatsoever for the way she's handled this, she's probably bumped you for a longer booking, in any case it should serve as a warning of what she's capable of.