If, as Emmanuelle claims, Lush is a relatively new agency, then to survive in this buisness, communications with clients has to improve substantially, be answered punctually, with correct information given to the potential client and corrent information about date/time/location/likes/clothing request passed to the WG with whom the booking is with.
You can train a monkey to answer a phone, but if the there is a communications barrrier between the agency and customer, which results in key prerequisites of a punt being 'lost in translation', then regardless of what you are selling you wont last long in business. Certainly not this business which relies on discretion and good communication.
I remember being told that when things go wrong, everybody gets to hear about it, but good customer service is seldom praised.
Many punters will have read this, and will probably now avoid Lush, seen as unreliable. For many of us, a punt requiires careful planning and timing and not being messed up by the facilitator at the 11th hour.
